At CardBoard Boxes Packaging, we manufacture and supply customized cardboard and corrugated packaging products. We work with customers locally and internationally and aim to provide reliable and efficient shipping for every order.
1. Order Processing
After an order is confirmed and the final design, specifications, quantity, and payment requirements are approved, production will begin.
Processing time may vary depending on:
- Order quantity
- Box size and specifications
- Material requirements
- Printing and finishing
- Customization
- Production schedule
Customers will be informed of the estimated production timeline before or during order confirmation.
2. Production Time
Custom packaging requires manufacturing time before shipment. Production timelines depend on the complexity and quantity of the order.
For large or highly customized orders, additional production time may be required.
3. Shipping Methods
Depending on the destination, order size, weight, and customer requirements, we may arrange shipping through suitable:
- Courier services
- Air freight
- Sea freight
- Local delivery services
- Other commercial transportation providers
The most appropriate shipping method may be discussed and agreed upon before dispatch.
4. Shipping Costs
Shipping charges depend on factors such as:
- Destination
- Package weight and dimensions
- Order quantity
- Shipping method
- Delivery service
- Customs or import requirements
Shipping costs will be communicated to the customer as part of the quotation or order confirmation where applicable.
5. International Shipping
We may ship customized packaging products to international customers.
International customers are responsible for providing accurate delivery information and, where applicable, complying with their country’s import regulations.
Any customs duties, taxes, tariffs, clearance charges, or other destination-country fees may be the responsibility of the customer unless otherwise agreed in writing.
6. Delivery Information
Customers are responsible for providing accurate:
- Full name
- Company name
- Delivery address
- City and country
- Postal/ZIP code
- Phone number
- Other required delivery information
CardBoard Boxes Packaging is not responsible for delays caused by incorrect or incomplete information provided by the customer.
7. Shipping Delays
Delivery dates and times may be affected by circumstances outside our control, including:
- Courier delays
- Customs clearance
- Weather conditions
- Transportation disruptions
- Public holidays
- Natural disasters
- Government restrictions
- Other unforeseen circumstances
We will make reasonable efforts to assist customers when shipping delays occur.
8. Damaged Shipments
Customers should inspect packages upon delivery.
If boxes or packaging products arrive visibly damaged, please take photographs of the shipment and products and contact us as soon as possible.
We may request photographs, videos, shipping labels, and order information to investigate the issue.
9. Missing or Incorrect Shipments
If your order is missing, incomplete, or contains incorrect products, please contact us promptly with your order details.
We will review the shipment information and work with the relevant shipping or production team to resolve the issue.
10. Tracking
Where tracking is available, tracking information may be provided to the customer after the order has been dispatched.
Tracking availability depends on the selected shipping method and carrier.
11. Large & Bulk Orders
Large and bulk packaging orders may require special transportation arrangements because of their volume and dimensions.
Shipping arrangements, delivery schedules, and costs for large orders will be discussed and confirmed before dispatch.
12. Delivery Confirmation
Once an order has been delivered to the address provided by the customer or accepted by the designated recipient, delivery will generally be considered completed.
Customers should ensure that someone is available to receive the shipment when required.
13. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
CardBoard Boxes Packaging
Email: [Your Email Address]
Phone: [Your Phone Number]
We are committed to providing dependable packaging production and shipping support from order confirmation through final delivery.
